This Privacy Policy explains how ZeroX collects, uses, stores, shares and protects user information when you use the ZeroX mobile application and related services.
Who we are
ZeroX is a messaging and calling application. In this policy, “ZeroX”, “we”, “our”, or “us” refers to the developer/operator of the ZeroX app.
For privacy questions, contact support@zerox.chat.
Information we collect
Depending on the features you use, we may collect the following information:
| Information | Purpose |
|---|---|
| Account and profile information, including name, username and profile photo; phone or email if provided | To create and manage your account and show your profile to contacts. A personal phone number or email is not required to register. |
| Messages, images, audio, videos and attachments you send | To deliver chat and media messages to selected recipients. |
| Call participants, type, time, duration and status | To provide audio/video calling and call history. |
| Device and notification tokens, such as an FCM token | To send message and incoming call notifications. |
| Device type, app version, crash/error logs and IP address | To maintain security, fix bugs and improve reliability. |
How we use your information
- Provide messaging, media sharing, audio calls, video calls and notifications.
- Authenticate users and protect accounts from unauthorized access.
- Improve performance, troubleshoot errors and prevent misuse.
- Respond to support and account deletion requests.
Third-party services
ZeroX may use third-party services to operate key features, including cloud hosting, Firebase Cloud Messaging for notifications and Agora for audio/video calling. These services may process limited technical data required to deliver their services.
Data retention
We keep user data only as long as needed to provide app services, meet legal or security requirements, resolve disputes and enforce our terms. Some data may be retained for legitimate reasons such as fraud prevention, security, accounting or legal compliance.
Account and data deletion
You can request deletion of your ZeroX account and associated personal data. When a request is verified, we will delete or anonymize the account and associated personal data unless retention is required for legal, security, fraud-prevention or regulatory reasons.
Request account deletion →Security
We use reasonable administrative, technical and organizational measures to protect user data. No internet-based service is completely secure. Please protect your account credentials and device access.
Children’s privacy
ZeroX is not intended for children under the age required by applicable law. If we discover that a child has provided personal information without proper consent, we will take steps to delete it.
Your rights
You may request access, correction or deletion of your personal data through our account deletion page or by contacting support@zerox.chat.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.